Fast Setup: < 24hEnterpriseCTIITSM

Freshservice x Genesys Cloud CTI

Connect your Freshservice IT service desk with Genesys Cloud telephony for a unified CTI agent experience. Ideal for enterprise ITSM environments needing robust call control.

Integration Depth

IncidentsRequestersAssets

Agent Control

Embedded CTI control within your ticketing interface. Automatic presence mapping and real-time screen-pop.

Functionality

Core Capabilities

Every Loyally CTI bridge is engineered with enterprise features as standard.

Incident auto-link

Presence sync

Advanced control

Recording link

AI Transcriptions

AI Summary

Bespoke Logic Extensions

Our engineers can develop custom UI elements and backend triggers specifically for your Freshservice workflow.

Demo video

Watch Action
Rapid Deploy
Live in 24h
€12/user/mo
Agent Seats
1
1
Monthly Total€12

Scaling up? 50+ users for a flat €500/month.

Installation within 24 hours

Demos for 15+ agents.

GDPR Certified
No Setup Fees
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