Fast Setup: < 24hSupportITSMCTIBT Cloud

Freshservice x BT Cloud CTI Bridge

Unified IT support communication for BT Cloud users within Freshservice. This bridge is built on the RingCentral SDK and supports BT Cloud credentials for all CTI features including incident auto-linking.

Ecosystem Information

This application is supported by the RingCentral SDK and is therefore compatible with BT Cloud login credentials. Experience the same high-performance CTI bridge features across the entire RingCentral-powered network.

Integration Depth

IncidentsUsers

Agent Control

Embedded CTI control within your ticketing interface. Automatic presence mapping and real-time screen-pop.

Functionality

Core Capabilities

Every Loyally CTI bridge is engineered with enterprise features as standard.

Click to Dial

Activity Logs

Screen Pop

Recording link

AI Transcriptions

AI Summary

Bespoke Logic Extensions

Our engineers can develop custom UI elements and backend triggers specifically for your Freshservice workflow.

Demo video

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Rapid Deploy
Live in 24h
€12/user/mo
Agent Seats
1
1
Monthly Total€12

Scaling up? 50+ users for a flat €500/month.

Installation within 24 hours

Demos for 15+ agents.

GDPR Certified
No Setup Fees
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