Fast Setup: < 24hEnterpriseCTIGenesys

Freshdesk x Genesys Cloud CTI

Bring the full power of Genesys Cloud telephony into your Freshdesk environment with our Computer Telephony Integration. Perfect for large-scale data migrations and unified agent workspaces.

Integration Depth

TicketsContacts

Agent Control

Embedded CTI control within your ticketing interface. Automatic presence mapping and real-time screen-pop.

Functionality

Core Capabilities

Every Loyally CTI bridge is engineered with enterprise features as standard.

Click to Dial

Presence synchronization

Screen Pop

Recording link

AI Transcriptions

AI Summary

Bespoke Logic Extensions

Our engineers can develop custom UI elements and backend triggers specifically for your Freshdesk workflow.

Rapid Deploy
Live in 24h
€12/user/mo
Agent Seats
1
1
Monthly Total€12

Scaling up? 50+ users for a flat €500/month.

Installation within 24 hours

Demos for 15+ agents.

GDPR Certified
No Setup Fees
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