Fast Setup: < 24hFreshdeskCTIBT Cloud

Freshdesk x BT Cloud CTI Integration

Improve FCR and reduce AHT with our seamless Freshdesk and BT Cloud CTI. This integration is powered by the RingCentral SDK, meaning it uses the same high-performance system and is fully compatible with your BT Cloud credentials. Experience advanced screen-pops and automated data logging within your Freshdesk interface.

Ecosystem Information

This application is supported by the RingCentral SDK and is therefore compatible with BT Cloud login credentials. Experience the same high-performance CTI bridge features across the entire RingCentral-powered network.

Integration Depth

TicketsContacts

Agent Control

Embedded CTI control within your ticketing interface. Automatic presence mapping and real-time screen-pop.

Functionality

Core Capabilities

Every Loyally CTI bridge is engineered with enterprise features as standard.

Real-time status sync

Auto-ticket creation

Voicemail sync

Recording link

AI Transcriptions

AI Summary

Bespoke Logic Extensions

Our engineers can develop custom UI elements and backend triggers specifically for your Freshdesk workflow.

Demo video

Watch Action
Rapid Deploy
Live in 24h
€12/user/mo
Agent Seats
1
1
Monthly Total€12

Scaling up? 50+ users for a flat €500/month.

Installation within 24 hours

Demos for 15+ agents.

GDPR Certified
No Setup Fees
Return to Catalog