The Great Helpdesk Shift
We see a significant volume of migrations from Zendesk to Freshworks. The primary driver? Pricing flexibility and the unified Freshworks ecosystem. But moving data is risky.
Preserving the Voice Context
The biggest mistake in migration is leaving the voice data behind. Your ticket history is only half the story. If you don't migrate your RingCentral call logs and recording links, your agents start with a blind spot in the new system.
The Technical Migration Roadmap
- Audit: Identify all custom fields and telephony objects.
- Mapping: Translate Zendesk's architecture into Freshdesk's logic.
- Validation: Run small batches to ensure recording links still resolve.
- Cutover: Move the primary work stream over a weekend.
"Don't let your customer context die in a migration."
Mapping the New Workflow
Zendesk and Freshdesk handle objects differently. Our migration team focuses on mapping custom fields so your automation triggers don't break on Day 1 in the new system. We ensure 100% parity.
